Refund policy

3-Day Easy Replacement & Exchange Policy

At Veloura Nestzz Fashion, customer satisfaction is important to us. We want you to love what you wear!

3-Day Window: If you need to exchange an item due to a size issue, or if you received a damaged, defective, or incorrect product, you can request a replacement or exchange within 3 days of delivery.

How to Request: Please contact our support team within 3 days of delivery with your order number and clear photos/videos of the product.

Conditions for Exchange/Replacement:

·       Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.

·       Size exchanges are subject to stock availability.

 Non-Eligible Items:

·       We do not offer cash refunds or returns for change of mind.

·       Preserved flowers are handmade products; slight variations in appearance are natural and not considered defects.

·       Color variations may occur due to screen settings and lighting.

 Shipping Charges: In cases of size exchanges or customer preference changes, return and replacement shipping charges may apply. Defective or incorrect items sent by us will be replaced free of charge.

For assistance with exchanges, please contact our customer support team.